Frequently Asked Questions
What is Betterlys?
Betterlys is an online store focused on practical, thoughtfully selected products designed to make everyday life easier, more convenient, and more enjoyable.
Where do you ship?
Betterlys ships to the countries and regions available at checkout. Shipping availability may vary depending on the product and destination.
How much does shipping cost?
Standard shipping is free for orders and destinations where this option is indicated at checkout. Any additional charges or alternative shipping options will always be displayed before you complete your order.
How long does it take to process my order?
Orders are generally processed within 1–3 business days. For certain products or during periods of high demand, processing may take up to 5 business days.
How long does delivery take?
After your order has been processed, standard delivery generally takes approximately 4–9 business days, depending on the product and destination.
For certain products, destinations, or logistical circumstances, delivery may take longer. Delivery times are estimates and may be affected by the carrier, customs procedures, periods of high demand, or other circumstances beyond our control.
How can I track my order?
When tracking is available, you will receive the relevant tracking information after your order has been shipped. Please note that it may take several hours for tracking updates to appear in the carrier's system.
I ordered more than one product. Will they arrive together?
Not necessarily. If your order contains multiple items, they may be shipped separately and may arrive at different times. Where available, you will receive the relevant tracking information for your shipments.
I haven't received my tracking information. What should I do?
If you need assistance with your shipment or tracking information, please contact us at support@betterlys.com and include your order number so we can assist you more efficiently.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@betterlys.com. We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
What is your return and refund policy?
Returns and refunds are handled in accordance with our Refund Policy. Please review the Refund Policy available in the footer of our website for complete information regarding eligibility, conditions, and instructions.
What if my item arrives damaged or I receive the wrong product?
Please contact us at support@betterlys.com with your order number, a description of the issue, and clear photos of the item and packaging where applicable. We will review the issue and assist you in accordance with our Refund Policy.
Are payments on Betterlys secure?
Payments are processed through the secure payment methods available at checkout. Betterlys does not directly store your full payment card details.
Which currency will I be charged in?
Available currencies may depend on your location and the market you are shopping from. The applicable currency and final amount will be displayed at checkout before you complete your purchase.
How can I contact Betterlys?
For questions about products, orders, shipping, or after-sales assistance, you can contact us at support@betterlys.com or through our Contact Us page. If your enquiry concerns an existing order, please include your order number.
Still have questions?
We're happy to help. Contact us at support@betterlys.com or visit our Contact Us page.